Category Archives: Helpdesk

The helpdesk knowledge base includes a catalog of fixes to the most common problems businesses encounter with IT products and services.

How I build pages in WordPress

I use wordpress almost exclusively these days to develop web sites, in fact, AllianceITPro.Com is built on wordpress.  When it comes to appearance, you have several choices.  You can 1.  use one of the many free or premium themes available, 2.  customize one of the many free or premium themes available, 3. build a theme [...]
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Firefox Memory Leak Ram Fix and Update

Browsers all seem to fail from time to time no matter which one you choose to use. Website developers tend to use Firefox the most while end users still tend to use the built-in windows IE (internet explorer). For those of you on Firefox you may notice that sometimes firefox will eat up your RAM, [...]
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How to do a clean install of Windows 7

Please note, you should back up anything you want to keep because this process will remove anything you currently have installed on your computer. All files, programs etc. will be removed. Once you boot to the disk you will select “next” Select “install now” Click the checkbox “i accept”, and click “next” Click “custom (advanced)” [...]
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Problems Installing Windows Media Player on Windows XP

I recently ran in to a problem where Windows XP wouldn’t let me install Media Player 11, or 10, or 12 for that matter.  I have XP in a virtual machine, but I’m not sure that matters. first, I searched the event logs and found Event ID: 14103 Source: WMPNetworkSvc and EVent ID: 4373 Source: [...]
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Use Kaseya as an alternative to gotomypc, free for up to 25 computers

At Alliance IT, we use Kaseya everyday to support our clients.  Kaseya has recently released a new tool called “Kaseya Free”, that isn’t meant for monitoring and proactive maintenance, but will let you connect to your own computers remotely.    Simply go to http://www.kaseya.com/products/kaseya-free.aspx, create your account, log in, click on “add computer” and follow [...]
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Sync folders between remote computers with Windows Live Sync

You can use windows live sync to syncronize folders or “share folders” that are stored on your local computer to your friends, or your other computers.  Its easy to set up, free, and is ready to go in minutes. Just for the record, this is awesome.     Sync your files Keep important files up [...]
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Imgburn Portable Download – For Support

We have absolutely no warranty on use of this product. However, we occasional will request you to download it for temporary support tasks. [download id="9"]
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Microsoft Wireless USB MN510 Drivers

The infamous microsoft mn-510 and mn-500 are devices that for some reason Microsoft feels the need to NOT SHARE any of the driver install files for this device which I believe the no longer sell.
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Linksys WRVS440N VPN Fails and Support Log

Problem Device Linksys Cisco WRVS4400N Version 1.1 VPN Connection Summary Had issues / problem getting the WRVS4400N work over VPN connection. First problem was the “WRVS4400N doesn’t verify when logging in”. A workaround was found for this problem by modifying the vpnserver.conf file and setting the remotelanip = 127.0.0.1. This however did not fix the [...]
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Cisco and Linksys Devices Downloads Link

Tired of trying to find the links to download drivers, software and firmware for the Cisco and Linksys devices? Look no more, this link will direct you to a page where you can select your device, and
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